General Questions

How do I know your moving company is legitimate? Do you have the insurance?

Flash Moving Company is fully licensed by FMSCA and the Massachusetts and North Carolina Departments of Public Utilities, and hold Cargo, Motor Vehicle, Workers' Compensation and General Liability Insurance. Additionally, we are members of the NC Movers Association.

What is the size of your trucks?

We have a fleet of moving box trucks to handle moves of all sizes.
18-foot truck - for studios or one-bedroom apartments.
20-foot trucks - for two-bedroom apartments.
26-foot trucks - for larger moves, like three-bedroom apartments or houses.
We'll bring as many trucks as needed to ensure your move is efficient and secure.

Do I have to pay extra for a moving truck?

No, our prices include the moving truck.

How far in advance should I schedule my move?

The earlier the better! 2-4 weeks is what we usually prefer, but if you plan on moving during our peak times which is summer, end of the month or a weekend, please call us 4-6 weeks before your planned date.

Do you do out of state moves?

Yes! We do interstate moves. We are fully licensed by the Federal Motor Carrier Safety Administration to transport and provide service on household goods shipments from one State to another.

Who are your typical customers?

We provide moving services for both residential and commercial clients.

Do I need an estimate to book a move?

Yes, the estimate is free and no obligation. We do provide FREE Video Estimates and In Home estimates. Every move is different, so we need some information about your move (like the size of your home, inventory, addresses, stairs, and any special items) to give an accurate price.

Can my belongings be temporarily stored at your location?

Yes, we do offer storage services, please give us a call for more info.

Are there any hidden fees?

We strive for upfront pricing with no hidden costs. However, there are a few standard charges in the moving industry:
Travel Fee: A one-time fee to cover the distance our trucks travel.
Packing Materials: Charges may apply for packing materials beyond basic blankets.
Heavy Item Fee: For items weighing over 220 lbs (such as sports equipment, pianos, etc.), an additional fee may apply.
Our moving consultant will assess your needs and provide you with a transparent and all-inclusive estimate.

What if it is a bad weather on the day of the move, like rain or snow?

No worries, we are prepared for bad weather. We'll bring some extra plastic covers to protect your belongings. It might take some extra time, but we’ll ensure everything stays safe and dry during the move.

What is the best day of the week to move?

The best day of the week to move is typically a weekday, like a Monday or Tuesday. This is because weekends are often busy, and you may face higher rates. Additionally, moving at the end of the month can also be challenging, as many leases change over on the first.

Can you help with loading my truck/POD?

Yes, we provide labor only moving, so we can help with loading or unloading truck or POD, or make the inside move.

Pricing for Local Moves

Are your local quotes binding / fixed?

Our quotes are non-binding estimates that approximate the cost and time for your move, which may vary.

Do you require deposits?

We require a small deposit to secure your move date. For local moves - it's $100, and for long-distance moves - it's $500. This deposit is refundable if you cancel at least 48 hours before your move. You can also easily reschedule your move without any extra charges before the move date.

How is the cost of my move calculated?

The cost of local move will be based on hourly rate and time of the move with 15 mins increments + one-time travel fee to get to and back your location + any materials or additional services. The hourly rate starts when the movers arrive and ends when the move is done.

What is Travel Time Fee and how is it calculated?

We charge a travel time fee to cover the time and costs (like gas and crew wages) it takes our team to get to your location and back. This fee is included in your estimate and won't change during your move. The minimum charge for travel time is 30 minutes.

Does hourly rate include boxes, packing supplies, and packing services?

Moving blankets are included in the price and are collected at the end of the move, but other packing materials such as boxes, tape, shrink wrap, and packing paper are charged additionally and based on actual usage. You are also welcome to provide your own materials.

What if I have more things than I initially listed?

No problem, we don't charge by items. Our trucks are big enough, but having extra items might impact the moving time, require more movers or extra truck, and increase the overall cost.
The moving foreman will assess the situation during move. If you're not comfortable with any potential cost increases, we can focus on moving only the items listed in your original estimate

If my move takes longer, will there be an extra charge?

You will be billed at the hourly rate in 15-minute increments.

What if move takes less time than estimated?

You only pay for the actual moving time. However, there's a minimum of 2 hours of labor plus your travel fee preadviced in your estimate. We never charge less than 2 hrs and 30 mins for labor and travel.

When do I pay for the move?

The balance (final costs minus the deposit ) is due in full at the end of the move. If it is several days move - you pay each day when the service is complete. You can pay card, with service fee, or cash, with discount.

What is the moving hourly rate?

The rate depends on the number of movers (2-3 or more) and trucks, the day of the week (weekdays vs. weekends), season.

What if I decide to cancel my move?

Please provide notice 48 hours' for local moves and 5 days notice for interstate moves. In this case your deposit will be fully refunded within 2-4 business days.

What are the accepted payment methods?

Major credit / debit cards, and cash. We can also accept ACH and certified checks with prior notice.
Please Note: that card payments incur a service fee, while cash payments receive a discount.

If I need to change the date of move, what is your reschedule policy?

You can reschedule without penalty before the date of your move. Your deposit will be applied to the new date.
Important: Please give us as much notice as possible when rescheduling.
If you reschedule with less than 48 hours' notice and then cancel, your deposit will be forfeited.

Do I have to pay for stairs?

No, you don't, but the number of flights of stairs should be specified in your estimate. They can influence the time of the move or number of movers needed.

Should I tip the movers?

Tipping movers is appreciated, but tips are entirely up to you. A typical range is 10-20% of the total moving cost. Tips are given directly to the movers and are not part of the moving bill.

Is tip a part of the overall moving cost? Can I pay tips with card?

Tipping is not part of your moving quote. You can pay tips with card, movers will receive full sum but during the payroll. While it is entirely at the client's discretion, if you are very pleased with the performance of your moving crew, we suggest considering a tip of 10-15-20% of the total moving cost.

Insurance and Move Protection

How are my belongings insured during the move?

By default, your items have basic coverage. As required by Department of Transportation the free BASIC coverage is $0.60 cents per pound per article (item). But you can also purchase extra coverage - full value coverage from us, or insurance from 3rd party insurance company.

What items movers will not move?

We cannot move pets, firearms, drugs, chemicals, plants, or flammable liquids.

Do I need a Certificate of Insurance (COI) for the move, and how do I get one?

You may need a Certificate of Insurance (COI) if your building requires. It's a confirmation that our company is insured. Please check with your building management to see if COI is required.
We can provide you with a COI, it is free of charge, but let us know at least 48 hours before the move.

Do I need to empty my drawers before the move?

Yes, please empty all drawers and furniture before we arrive. If you booked our packing service, our team will handle this for you.

Will movers protect my furniture during the move?

Yes, we use moving blankets to protect your furniture. Sometimes additional plastic will be required.

Will movers transport my jewelry and important documents?

No, we don't move valuables like jewelry and important documents.
Please keep these items with you during the move.
We are not responsible for any such items packed without our knowledge.

Can your moving company move my plants?

Unfortunately, we don't typically move plants due to regulations. However, we might be able to transport them in a large bins if you sign a release form acknowledging the risk of damage.

How should I pack my belongings for move if I'm packing myself?

Here are some packing tips:
Pack similar items together in each box.
Don't overload the boxes, keep box weights under 35lbs
Use small boxes for books and CDs.
Use medium boxes for fragile items and electronics.
Use large boxes for clothes and linens.
Use packing paper or towels for glassware

How will my house / property be protected during the move?

We take care to protect your home during the move. We use special covers and floor protection to minimize any potential damage to your walls, floors, and doorways.

What if I notice any damage to my home?

While we do our best to exclude such situation. We'll work with you to address it. Just let us know right away during the move, so we can document it properly.

If your Employees are injured while working in my home, am I responsible for their medical bills?

No. Our company carries workers compensation as required by law, and we are totally responsible for any work-related injuries to our moving team during the performance of their duties. We do not use day labor or casual workers.

What if I don’t want to wrap my furniture to save the time?

For the safety of your belongings, we may anyway need to pack certain items according to our policy. This helps prevent damage during transport. If you choose to decline furniture wrapping, we can only proceed with the move with signed release form acknowledging that we cannot be held responsible for damages.

Will the movers wear booties (shoe covers) in my home?

For safety reasons, our movers don't wear booties. They can be slippery and increase the risk of accidents. However, we can use floor protection to safeguard your floors.

Moving Day

Who do I contact if I have any questions during the move?

Please call our office at 857-241-8778. We're available 7 days a week from 8:00 AM to 7:00 PM to assist you.

Who is responsible for parking permits and parking tickets?

You are responsible for obtaining any necessary parking permits, loading dock reservation, or paying for any parking tickets incurred during your move.

What should I keep with me on my moving day?

Medications, important paperwork (e.g., birth certificates and social security cards), and anything highly valuable or sentimental (jewelry, credit cards, bank account information, etc.) should be kept aside and moved by you. Also keep with you anything you or your family will use on the day move. Common items include snacks, toilet paper, paper towel, phone chargers, a change of clothes, toothbrush/toothpaste, and your kids’ favorite toys. On your moving day, place these essential items in a box or bag that you’ll carry with you to your new home.

Can I add things to my move at the last minute? Will movers take extra items?

Yes, you can! Better call us and let us know to update the estimated costs and plan of move. We can usually accommodate extra items, but it might affect the moving time and cost.
The moving foreman will check everything on the day of the move. If you're worried about extra costs, we can stick to the items you originally listed.

Do the movers take breaks?

Our movers typically work without breaks on smaller jobs. However, for larger moves that take 5-6 hours or more, or if they have multiple moves scheduled for the day, there might be short breaks or a lunch break. The moving foreman will let you know if any breaks are needed. Any breaks longer than 5 minutes will be deducted from the total moving time.

Will movers disassemble furniture and reassemble back? Do I have to pay extra for that?

Yes, our movers will disassemble beds and needed furniture and reassemble it at your new location, it is included in hourly rate. However, there will be a small charge for new furniture assembly.

Will movers take a TV/paintings/curtain rods off the wall?

Yes, we will remove TVs, paintings, and curtain rods. There is an extra charge for TV box and picture boxes, or you can provide your own boxes.

Do movers mount TVs or painting on the wall?

No, we don't mount anything on the walls.
We recommend hiring a professional for these services.

Can I disassemble furniture myself?

Yes, disassembling furniture beforehand can save time on moving day. If you'd like us to reassemble it at your new location, there will be an additional charge. We recommend that you also reassemble the furniture yourself. Please keep all screws and hardware together with the furniture piece for easy reassembly.

How will the movers know what to move and what to leave at origin?

The moving crew will have your moving plan and the inventory list that you provided. Before we start, the foreman will walk through your place with you confirm what exactly to move.

Can the crew members arrange the furniture to my liking in my new home?

Absolutely. Just instruct the crew members on where you want the specifics placed and we can help.

What if find any damaged or missing items?

Our team has been trained to work with utmost care, however, if you do discover anything missing or damaged items, show your foreman and contact us as soon as possible. Take photos and don't dispose of the packaging or items. We strongly suggest you inspect all your items and furniture at the end of move.

Will movers disconnect appliances and reconnect them? How do I prepare my appliances for the move?

No, movers won't disconnect appliances. Movers are not electricians or plumbers – you need to arrange for the appropriate professional to disconnect any electric and/or water connection. Most importantly, movers are not licensed to disconnect gas. Your dishwasher, microwave, and washing machine should be empty and disconnected. The moving crew will wrap these items in moving blankets to protect them on the truck.

Can I pack liquids and food?

Local Moves: You can pack liquids and beverages for local moves. Please pack them securely with lids tightly closed, ideally pack them last.
Storage & Long-Distance Moves: Food and beverages are not allowed for storage or long-distance moves.

Will I pay more if the crew stuck in traffic?

It may affect the overall moving time and therefore the cost, as we charge by the hour. However, travel time to and from our parking location is a fixed fee and will not be impacted by traffic.

How do I change my address?

You can change your address with the US Post Office online. *Visit the website usps.com/move. *Follow the steps to fill out your change of address information with the post office.

Storage

Where is your storage located?

Our storage facility is located at 55 Rumford Av, Waltham, MA. You can find the exact location and directions on our website.

If I don’t know my move out of storage / delivery date / address, can I use your storage?

Our storage services at Flash Moving are a great option if you have an uncertain move-in date or are still finalizing your destination. We offer flexible storage terms to accommodate your changing needs, we can store your belongings however long you need.

How do I understand the size of the storage unit I need?

We'll help you choose the right size. We'll estimate the needed unit size based on an inventory list of your belongings. You can always adjust the size after loading. We can help you upgrade or downsize as needed.

Is your storage climate controlled / pest free?

Our storage facility is temperature-controlled and equipped with cameras, alarms, and a comprehensive pest free program to ensure the safety of your stored items.

What security measures are in place at the storage facility?

Our storage facility is equipped with 24/7 surveillance cameras, alarm, secure access control, water sprinkles to ensure the safety of your belongings.

How does moving and storage service work?

We will pick up the things at your location, deliver them to our storage facility and stack in the unit, store the things however long you need, and deliver them back when needed after your notice. You don't have to present at our storage facility.

Can I access my stored items whenever I need to?

Public access is not permitted per our policy. To access your items, please schedule an appointment with our staff during business hours. We will provide the information and procedures needed to retrieve your items.

What if I need to move out earlier than planned?

No problem at all, we don't apply any termination fees. However, we charge month-to-month and ask you to contact us as soon as possible to make sure we have the availability for delivery on the needed date (especially during the summer).

What if I need to add/take some items during the storage period?

As we don't provide the access to the units, there are two ways: 1. We can arrange for a crew to pick up or deliver the items. 2. Schedule a time to come to our warehouse to retrieve them.
Contact our office to discuss your specific needs and we'll make the necessary arrangements. The fees may apply for this service.

How do I pay for the storage?

Storage fees are charged from your card on a month to month basis, starting from the date you moved your items in. You can also pay for storage through our online customer portal and update the card details if needed. You'll pay for storage in advance. If you need your things before your paid month ends, there is no prorating to days. If you move your items in on January 15th, your first payment will be on January 15th for the period of January 15th to February 14th. Your next payment will be due on February 15th for the period of February 15th to March 14th, and so on.

Can you store food?

Unfortunately, we cannot store food items at our Flash Moving storage facility. This is due to safety and sanitation concerns.

What will happen if I have more or less things on the move day? Can you provide a larger or smaller unit or will I have to pay for the quoted unit size?

No, you will not necessarily have to pay for the quoted unit size if you need to add or reduce items during the move. Flash Moving can update your storage unit size to a smaller or larger one as needed after loading is complete. We also have space for oversized items to accommodate your changing storage needs.

Can you store antique items (paintings, pictures etc.)?

Yes, our storage facility is suitable for storing valuable antiques, including paintings, pictures, and other delicate items. However, they should be properly packed and should not require humidity control. We have temperature control and security measures, but not the climate control.

Packing Services

What packing services do you offer?

Full-service packing, partial packing, unpacking, fragile/item-specific packing, furniture disassembly, and specialty crating. Customizable plans for homes, offices, and DIY support.

Why hire professionals for packing?

Prevent damage, save time, ensure insurance compliance, and reduce stress. We use industrial-grade materials and expert techniques.

How much does professional packing cost?

Costs depend on your home size, item fragility, and services selected. The charges are based on hourly rate and used packing supplies. Average pricing: Starts at
$280 for studios, $1,200+ for 3-bedroom homes. Specialty items (e.g., pianos,) cost extra. Request a free in-home or virtual estimate for an exact quote.

What makes your packing service reliable?

Licensed, experienced crews, 5-star reviews, and transparent pricing.

Can you pack and move on the same day?

Absolutely! We coordinate packing and moving timelines. Discuss scheduling during your estimate.

Do you provide unpacking services at the destination?

Yes! Add unpacking services to unbox, and dispose of packing materials.

Can I pack myself but use your moving services?

Yes! We also offer: Discounted DIY packing supplies (boxes, tape, bubble wrap).
Partial packing (e.g., kitchen or fragile items only).
We'll also send you Free DIY packing guides.

Are my belongings insured while packing,

Yes. All packed items are covered under our basic liability coverage. Upgrade to full-value protection for comprehensive insurance against damage or loss

What can’t be packed for move?

Hazardous materials (paint, chemicals), perishables, plants, and personal documents (passports, jewelry).

How soon should I book packing services?

Book 2–4 weeks ahead, especially in summer. Last-minute packing help is provided based on availability.

How do I choose the best Packing Service?

Verify USDOT/FMCSA licensing and insurance.
Read 5-star reviews on Google, BBB.
Compare detailed quotes (avoid vague or ultra-cheap offers).

What are your top DIY packing tips?

Pack room by room.
Use small boxes for heavy items (books, tools).
Wrap fragile items individually.
Label boxes by room and contents.
Fill empty spaces with packing paper.

What supplies do you sell for DIY packing?

Boxes (all sizes), packing paper, bubble wrap, tape, mattress bags, TV boxes, and stretch wrap. Order for pickup/delivery. Movers also have all these materials in the moving truck, if you need something last minute.

How do I pack fragile items myself?

Use double-walled boxes.
Wrap each item in paper or bubble wrap.
Fill empty space in the boxes with packing paper.
Fill the items inside with packing paper (eg vases)
Layer boxes with padding (blankets, foam).
Mark boxes as “FRAGILE” clearly.

Do you offer storage for packed boxes?

Yes—short- or long-term storage in secure, temperature-controlled facilities.

How do you handle antiques or artwork?

Custom crating, and white-glove handling. Ask about our specialty item insurance.

How will you pack my china?

We use dish packs or cell kits with dividers to cushion each piece. Items are wrapped in acid-free paper, layered in sturdy boxes, and marked “FRAGILE” for careful handling.

How will you pack my pictures/paintings?

Small frames: Wrapped in acid-free paper and blankets and boxed verticallyin special picture crates with dividers.
Large artwork: Protected with anti-shatter film, custom crated, and padded with foam corners.

How will you pack my marble top dining table?

Disassemble the base from the marble.
Wrap the marble in moving blankets, then encase in custom-made crate or for smaller pieces in heavy cardboard.
Secure edges with foam padding and transport vertically to prevent cracks.

Long Distance Moves

Are you licensed and insured for interstate moves?

Yes. We are fully licensed by the U.S. Department of Transportation (USDOT) and comply with Federal Motor Carrier Safety Administration (FMCSA) regulations. All moves include basic liability coverage, with optional full-value protection for added peace of mind.

What services do you offer for long-distance moves?

We provide comprehensive services, including packing/unpacking, loading/unloading, transportation, storage solutions, disposal, and specialty item handling (e.g., pianos, antiques). Customizable options are available to fit your needs.

Will you pass my belongings to brokers, truck drivers, etc?

No, we’re direct licensed movers with our own trucks and crews—no brokers or outside drivers involved. Your belongings stay with us from start to finish.

What services are included in the moving quote?

The moving quote includes labor charges, basic protective materials and fixed transportation fee. However, additional services like packing, specialty item handling, or storage may incur extra costs.

How can I get an accurate estimate for my long-distance move?

We will give you a free estimate based on the distance and volume shipment, as well as any additional services needed. Our moving consultant will collect all needed information and guide you through the process. Request a free in-home or virtual estimate for a detailed quote.

What kind of Insurance or Protection plans are available for my belongings?

By default general value protection is included in every move, it covers $0.60 per pound per article. We also offer Full Value Protection for additional charge. It's important to understand the differences between these plans to choose the best one for your needs.

How far in advance should I book my move?

Book at least 4–8 weeks ahead, especially during peak seasons (summer, weekends). Last-minute moves may be accommodated based on availability.

What payment methods do you accept?

We accept credit/debit cards, cash, and zelle transfer. ACH and certified checks are also available by prior agreement. A deposit secures your date, with 50% balance due on loading date and 50% balance due upon delivery.

What if I need to change my move date or address?

Notify us ASAP! We’ll adjust your plan flexibly, though fees may apply for last-minute changes in less than 48 hours before the move date.

What happens if my items are damaged or lost?

Notify the foreman at time of delivery and our office. We will send you the claim form and all the further steps. Enhanced insurance options will minimize out-of-pocket costs.

What factors affect the cost of a Long-Distance move from Boston?

The cost of a long-distance move from Boston is influenced by several factors, including the size and weight of your belongings, the distance to your destination, and any additional services you require, such as packing or storage.

How long does a long-distance move from Boston typically take?

Delivery times of long-distance moves can vary significantly depending on the distance and the type of service you choose.
With our express dedicated truck delivery we can deliver your things to any state within 7-10 days.
For example:
Boston to Chicago: 3–5 days
Boston to Florida: 5–7 days
Boston to California: 7–10 days
Weather, route, and season may affect timelines.
Those moves involving shared truck space, can take weeks or even months - always double check delivery terms with your carrier.

How do I choose a reliable long-distance mover?

Verify USDOT licensing, read reviews (Google, BBB), and compare detailed estimates. Avoid unusually low quotes, which may indicate scam.

What items are prohibited in a long-distance move?

Hazardous materials (flammables, chemicals), perishables, firearms, plants, fand pets cannot be transported. We also recommend to take jewelry and sensetive documents with you.

Do you provide packing supplies and services?

Yes. We offer full-service packing with premium materials, including boxes, packing paper, bubble wrap, and crates for fragile items. Partial packing or DIY packing guidance is also available.

Can I track my shipment during transit?

Based on our GPS-equipped trucks and online tracking system we can provide you real-time updates on your belongings’ location and estimated delivery time. However, due to safety reasons only our employees have the access to the system.

Can you transport my vehicle?

We don't transport vehicles on our own, however, we can recommend you several companies with such service.

What is your cancellation policy?

Cancel 5 days+ before your move for a full refund. Deposits may be forfeited for late cancellations

FLASH MOVING SERVICES

You deserve a smooth, stress-free moving experience — and we do everything in our power to make the process easy for you. From studio apartments and spacious family homes to small or large offices, our full-service moving crews have what it takes to handle the job.

Local Moving

Effortless local moves start here! Trust us with your valued belongings for a stress-free transition. Across town or down the street, we make moving easy in your neighborhood.

Long Distance

From city to city or coast to coast, our reliable service ensures a hassle-free long-distance move. Your belongings, our priority!

Learn more

Storage

Efficient moving and storage solutions. We protect your belongings during the move and offer secure storage for flexible options. Trust us for a seamless experience.

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Packing and Unpacking

Packing made simple, unpacking made easy. Step into your new space without the hassle, thanks to our expert full packing service.

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Commercial Move

Maximize efficiency in your commercial move. Our professional team handles the planning, packing, and transportation, allowing your business to move forward.

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