FLASH MOVING
Frequently Asked Questions
Flash Moving Company
We are proud to provide our moving services to Waltham and all surrounding areas in MA, as well as any long-distance moving. If you have any questions about our services or general moving questions, read below or give us a call.
Flash Moving FAQs
We work with every type! From your everyday person and his family to military personnel, government officials, corporations and businesses. As always we will honor any and all clients anonymity at their discretion.
Yes, we are fully licensed with the Massachusetts Department of Public Utilities and we carry Cargo, Motor Vehicle, and General Liability Insurance.
According to the Federal Motor Carrier Safety Administration (FMCSA), a growing number of complaints have been filed against movers lately – many of which are due to the “fraudulent practices… of rogue movers.” Minimize the risk of moving-day delays, damages, inflated charges, or loss of possessions by hiring legal, certified movers.
No. Our company carries workers compensation as required by law, and we are totally responsible for any work-related injuries to our moving team during the performance of their duties. We do not use day labor or casual workers.
The moving crew will wrap these items in moving blankets to protect them on the truck. However, you should make certain that your dishwasher, microwave, and washing machine are empty. Additionally, movers are not electricians or plumbers – you need to arrange for the appropriate professional to disconnect your washer, chandeliers, and refrigerator from any electric and/or water connection. Most importantly, movers are not licensed to disconnect gas.
Absolutely. Just instruct the crew members on where you want the specifics placed and we can help. Having a plan in mind before arriving at your new home can save time and money.
Our quotes are general estimates. They are non-binding and merely an approximation of the cost and time estimated for your move. You are not required to sign the estimate as the move may go over or under the estimated time.
Please empty all dresser drawers, file cabinets and desk drawers. Remember that your furniture will have to be lifted and carried, so if it’s overstuffed and extra heavy it will be more difficult to handle. If the furniture has to be navigated through challenging obstacles, like a winding staircase, it’s usually best to remove everything, even the drawers, as it may be necessary to flip the furniture on its side or upside-down to get it through.
You can change your address with the US Post Office online. *Visit the website usps.com/move. *Follow the steps to fill out your change of address information with the post office.
*We accept all major credit cards, debit cards, and cash as forms of payment. *All balances are expected to be paid in-full at the time of service when the job is complete, excluding any deposits paid in advance *Please Note: Balances paid with either credit or debit cards will incur a 3% transaction fee.
Every job is different and may require additional or alternative manpower, trucks, equipment, or services. We will be able to give you a more customized recommendation during your personal quote!
Long-distance and nationwide cross-country moves are quoted on a case-by-case basis in a single all-inclusive flat rate price.
We pride ourselves on having no hidden fees and being all-inclusive, BUT we DO charge a one-time trip fee for every service. This is standard for the moving industry. However, ours is typically equal to just one additional hour of labor. It may be adjusted on a case-by-case basis, either less or more, depending on the service being requested and the customer/job location.
Yes we do require a $100 deposit to secure your scheduled day/time and that it is completely deducted from your total. If you cancel your move with less than 7 business days notice, the deposit is forfeited. If you need to just reschedule, your deposit will follow you to the new date, we just ask for as much notice as possible so we may fill in that slot with another customer.
Yes! We are fully authorized/licensed by the Federal Motor Carrier Safety administration to transport and provide service on household goods shipments from one State to another.
Our team has been trained to work with utmost care and integrity, and we sure hope that will not be the case. However, if you do discover anything missing or damaged, please contact us as soon as possible. We strongly suggest you inspect all your items and furniture the day of the move.
No, a moving truck is included in the flat hourly rate. There is not an additional fee for one of our 20 or 26 ft moving truck.
On Interstate moves, yes we absolutely can and always do! On moves between points, the Public Utility Commission requires that local moves be charged primarily on an hourly rate basis. We value your vote of confidence in our company with your hard-earned dollars. Therefore, we will estimate responsibly and with integrity. Our sales staff will go over time and cost scenarios for your move. There will be no surprises on your final bill with us.
We have a standard hourly rate system based on number of movers requested (2 or 3) as well as day of the week requested (weekdays vs weekends) Plus a one-time destination/arrival fee that covers travel time to your residence, tolls, gas and travel time back to our warehouse. The hourly rate starts when the movers arrive at your place and it stops when the move is completed. And also we do charge for wrapping/packing materials based on actual usage. But you are welcome to buy your own and our team will use it.
Tipping is never expected, but always appreciated! Although our movers are trained to never ask for tips from customers, they are allowed to accept tips should customers feel inclined for the hard work they received. In regards to what amount to tip the movers, we encourage customers to tip whatever they feel is necessary for the job that was completed. *tips are given directly to the movers, and do not constitute as payment of the bill.
The earlier the better! 2-4 weeks is what we usually prefer, but if you plan on moving during our peak times which is summer, end of the month or a weekend, please call us 4-6 weeks before your planned date.
Keep with you anything you or your family will use on the day of your move with you. Common items include snacks, toilet paper, paper towel, phone chargers, a change of clothes, toothbrush/toothpaste, and your kids’ favorite toys. Additionally, medications, important paperwork (e.g., birth certificates and social security cards), and anything highly valuable or sentimental (jewelry, credit cards, bank account information, etc.) should be set aside. On your moving day, place these essential items in a box or bag that you’ll carry with you to your new home.
Yes, we do offer storage services, please give us a call for more info.
Yes, we have temperature controlled, indoor storage.